YOUR ACCOUNT. YOUR CHOICE.
Delete your account.
You can delete your Pablo account and its associated data in the app, or request deletion by email without reinstalling it.
In the app
- Open Home / Inicio → Settings / Ajustes → My progress / Mi progreso.
- Select Delete account and data / Eliminar cuenta y datos.
- Follow the confirmation steps and verify ownership with the email code when requested. Keep your device connected until deletion finishes.
Without the app
Email support@learnwithpablo.com from your account’s email address with the subject Pablo — delete account.
Tell us whether you want your whole account or specific data deleted. We may need to verify ownership. Do not send a password or sign-in code.
Request account deletion ↗What is deleted?
Your authentication account, synchronized lesson history and favorites, and the account’s local progress on the device completing deletion. Signing out alone does not delete your account.
What may remain?
A minimal retired account ID and deletion flag prevent old devices from restoring erased progress. This marker contains no email, favorites or learning history. Service-provider backups and security logs follow their retention processes. Previously collected analytics may remain under Google Analytics retention controls; mention analytics deletion in your request if desired.
Copies you exported and devices that remain offline cannot be erased remotely. Other devices clear account data when they reconnect and receive the deletion state.
Learning as a guest?
Guests have no Firebase Authentication account or cloud progress record. Removing the app’s stored data removes local guest progress and favorites. Turn off analytics and notifications in the app to stop future collection and reminders.
See our privacy policy for more information.