A LITTLE HELP ALONG THE WAY
Hola. How can we help?
Questions about learning with Pablo? We’re here to help you find your next step.
Let’s talk.
Email support@learnwithpablo.com. Tell us what happened, your phone or tablet model, and your app version. A screenshot can help, too.
Never send your sign-in code or other sensitive information.
Email Pablo support ↗A few helpful answers.
Do I need an account to learn?
No. Start as a guest and your progress and favorites stay on your device. Create a free account when you want to sync them across devices.
How do I sign in or create an account?
Open Home / Inicio → Settings / Ajustes → My progress / Mi progreso. Enter your email, request a code, and enter the latest six-digit code in the app. The same flow signs you in or creates an account.
My email code hasn’t arrived. What should I do?
Check the email address you entered and your spam folder. Wait for the resend countdown before requesting another code, then use only the newest code. If you see a limit message, wait before trying again. Contact support if the issue continues.
Will my guest progress stay when I register?
Yes. Register on the same device to merge your existing local progress into your account. Sign in with that same email on another device and connect to the internet to synchronize.
Can I learn offline?
Yes. Lessons and practice work offline and progress is saved locally. Signing in and syncing between devices require an internet connection.
Can I reset my progress or delete my account?
Use the reset option in My progress to start your practice history again. Resetting progress is different from deleting an account. Visit account deletion for instructions and an option to request deletion without the app.
How can I change reminders?
Open Settings / Ajustes → Notifications / Notificaciones to choose your reminder preferences. You can also change notification permissions in your device’s settings.
I spotted a mistake in a lesson.
We appreciate your help. Email the theme or lesson name, the Spanish text, and your suggested correction to our support address.